Terms of Service
Effective date: November 12, 2026
These terms cover use of pahardware.com, the website of Phoenix Architectural Hardware Group. We also use the names PA Hardware and Phoenix. We are a commercial door-hardware distributor. The site supports business purchasing from us.
Acceptance
By using the site, you agree to these terms. If you do not agree, do not use the site.
A dealer account is opened for an approved business. The person who signs in must follow these terms. The company that holds the account is responsible for activity on it.
These terms cover the website. A quote or an order is also subject to PA Hardware's terms of sale and to the customer's credit terms.
Who the site is for
Use of the site is for business purchasing from PA Hardware. Customers include dealers, contractors, and equipment manufacturers (OEMs). The site is not a consumer store.
Public visitors may browse the catalog, Typical Sets, resources, videos, and the finish and color guide. Typical Sets are common door hardware sets. Public pages do not show prices.
Dealer accounts are for approved business customers. PA Hardware staff create them by invitation. There is no public self-sign-up.
Dealer accounts and security
Each account belongs to one company and one pricing program. The signed-in dealer sees only that company's prices, quotes, and orders.
Keep your login private. You are responsible for activity on the account, including a quote or an order sent while the login is in use.
The password is stored in a form that cannot be turned back into the password. It is never readable. Invite links and password reset links are one-time, and they expire.
Staff copy an invite link and hand it to the customer. The site does not email that link. A reset link that staff create is handed over, not emailed. Only the self-service "forgot password" reset is emailed to the dealer.
The site stores an IP address and a browser type for each sign-in session. It also stores them for each submitted quote or order, and for each invite or reset link.
If you believe someone is using the account without permission, call us at 866-797-1960.
PA Hardware can suspend accounts. Staff manage customers, orders, and prices. An activity log records dealer activity and staff activity. Each entry records the IP address. The log includes sign-in, sign-out, failed sign-in attempts, and reset requests. It includes adding to a quote, submitting quotes and orders, and reorders. It includes document downloads and contact-detail changes.
Quotes, orders, and pricing
A dealer can build a quote, request a quote, or submit an order on account.
An order can include a PO number, a job name, and a ship-to address. It can include an attention name on the ship-to, a requested date, notes, and line items. It can include a fulfillment choice of ship, pickup, or will advise, and a billing email. You are responsible for the details you enter. Read them before you submit.
The site does not take payment. Do not send a card number through the site. We do not collect credit card or debit card data. Sales tax is calculated on the invoice, not on the site.
PA Hardware confirms orders. We invoice them and collect payment outside the website, under the customer's account terms.
Dealer prices come from PA Hardware's pricing programs. A program price is list price times a program multiplier. Prices, availability, and product details can change. Errors can be corrected.
Quotes are not binding until PA Hardware confirms them. An order on the site is confirmed by PA Hardware before it is an accepted order.
Credit terms
Orders and quotes are subject to PA Hardware's terms of sale and to your credit terms.
We do not collect credit applications on the website. The site offers a PDF. You fill it in on your own computer, sign it, and send it directly to PA Hardware. The form asks for Social Security numbers and bank account numbers, which is why it stays off the site.
Your credit terms govern the credit relationship. Those terms include a service charge on past-due balances and collection costs. This page does not restate those terms or any amounts. Read your credit application and the account terms we have with you.
Shipping and returns
Returns follow the Shipping & Returns page on this site. Read that page before you order.
An order can include a requested date.
Product information and manufacturer data
Product information, specifications, standards references, and certifications on the site come from the manufacturers. PA Hardware passes that information on as received.
We do not state that any product meets a code, a standard, or a certification. A manufacturer reference on a product page is passed on as received. It is not our statement that the product meets a code, a standard, or a certification.
You select hardware for your own job. Check the current manufacturer information and the requirements that apply to your work.
The site includes a finish and color guide. Details there can change, and errors can be corrected.
Intellectual property
Site content, our logos, and the Phoenix name belong to PA Hardware. Manufacturer names and marks belong to their owners. We show those names and marks to identify products.
You may use the site for business purchasing from PA Hardware.
Acceptable use
Use the site for lawful business purchasing from PA Hardware. Keep your login private. You are responsible for activity on the account. Use the account only for the company it belongs to.
Do not try to view another company's prices, quotes, or orders. Do not use another company's account to build a quote or submit an order. Use the contact form for a business message to us.
PA Hardware can suspend an account used outside these terms.
Disclaimers
Public pages show the catalog, Typical Sets, resources, videos, and the finish and color guide. They do not show prices. Prices, availability, and product details can change. Errors can be corrected.
Manufacturer information is passed on as received. These terms do not state or imply that any product meets a code, a standard, or a certification.
Changes
We may update these terms and will change the effective date when we do.
A change in price, availability, or a product detail, and a correction of an error, can happen without a rewrite of this page.
Governing law
These terms are intended to be governed by the laws of North Carolina.
Contact us
Questions about these terms:
Phoenix Architectural Hardware Group
3105 Chamber Drive
Monroe, NC 28110
Phone 866-797-1960
Fax 866-306-4473
Email info@pahardware.com